Residential Water Service Discontinuation Policy - SB 998 Updated: May 27, 2025

Effective Date: February 1, 2020

The City of Santa Fe Springs has approved the Residential Water Service Discontinuation Policy to comply with the State of California’s Water Shutoff Protection Act, also known as Senate Bill 998. This policy outlines the rights of Santa Fe Springs residential water customers concerning nonpayment of past-due water bills.  It includes fee limitations for certain customers, notification requirements, and the necessary processes to follow.

Key Changes for Residential Water Customers:

  1. Delayed Shutoff: Accounts can only be shut off if they are at least 60 days past due.
  2. Special Rights for Extremely Low-Income Customers with Medical Conditions: These customers have specific protections. Other customers may request payment arrangements with the City, but accommodations are not guaranteed. For assistance, please call 562-409-7520 or visit City Hall in person.
  3. Renters’ Protections: Renters with delinquent property-owner water accounts can take over a water account without being responsible for the property owner’s past-due balance, provided they meet the sign-up requirements.
  4. Public Access to Policy: The water shutoff policy is available in English and requires translations, as viewable below.

Please note that these changes only affect residential water service. These rights and protections do not extend to commercial customers, and water service discontinuation may still occur for reasons other than nonpayment.

Policy listed below:  

Policy on Discontinuation of Residential Water Service for Nonpayment - (English Version) 

Policy on Discontinuation of Residential Water Service for Nonpayment - (Spanish Version) 

Policy on Discontinuation of Residential Water Service for Nonpayment - (Chinese Version) 

Policy on Discontinuation of Residential Water Service for Nonpayment - (Vietnamese Version) 

Policy on Discontinuation of Residential Water Service for Nonpayment - (Korean Version) 

Policy on Discontinuation of Residential Water Service for Nonpayment - (Tagalog Version)